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Terms and Conditions (Retail)

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Terms and Conditions - Retail Customers

These terms and conditions only apply to retail sales to the general public.

Sales to companies, partnerships, resellers, organisations, charities, government and traders are covered by our wholesale terms and conditions instead.

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1. Terms of Sale

These terms apply to consumer orders placed from 13th June 2014 until further notice in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Orders placed prior to 13th June 2014 are governed by the terms and conditions in force at the time of order acceptance a copy of which can be provided on request in writing.

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2. Definitions

2.1 "consumer" means an individual acting for purposes which are wholly or mainly outside that individual's trade, business, craft or profession.
2.2 "trader" means a person acting for purposes relating to that person's trade, business, craft or profession, whether acting personally or through another person acting in the trader's name or on the trader's behalf.
2.3 "distance contract" means a contract concluded between a trader and a consumer under an organised distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded.

3. Statutory Information

3.1 We are DAW Brands Limited a limited liability company registered in England and Wales with registered number 7777615. Our registered office is 20 Market Hill, Southam, CV47 0HE. VAT No GB 132 0385 52. Trading and correspondence address is DAW Brands Limited T/A Costumechest , Unit 2, Warwick House Business Park, Banbury Road, Southam, Warwickshire, CV47 2PT, UK. UK telephone number 01926 678234 (standard landline call charges apply.)
3.2 Goods and Services requested to be provided to the consumer will be confirmed in writing via email to the email address provided by the consumer during the checkout process.
3.3 If there are any additional charges that could not be quantified in advance of the checkout process, the consumer will not be contractually obliged until the additional charges have been agreed with the consumer. Typically this is restricted to shipping costs for heavy or bulky items to overseas (non-UK) addresses but the website will normally indicate if products are not available to overseas consumers.
3.4 Payment will be made by the consumer in full at the end of the checkout process. We are under no obligation to the consumer until payment has been made in full.
3.5 We will usually dispatch within one working day but unless agreed in advance time is not of the essence for us to deliver the goods or services however we will notify the consumer if delivery is likely to be in excess of 14 days and provide an estimated delivery date.
3.6 Consumers are hereby made aware of the existence of the Consumer Protection from Unfair Trading Regulations 2008 and The Consumer Contracts ( Information, Cancellation and Additional Charges ) Regulations 2013 which are available on http://www.legislation.gov.uk and apply to contracts between consumers and us.

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4. Cancellation

4.1 If we are unable to deliver all or part of an order and no suitable alternative can be agreed with the consumer we will refund the affected portion of the order without undue delay and the affected portion of the order will be deemed as cancelled.
4.2 Consumers may cancel their order within 14 days of receipt of the goods or anytime prior to dispatch provided that goods are not perishable, custom made, subject to hygiene restrictions, or unsealed publications such as books, audio/video recordings and software. Consumers cannot cancel their order if the goods have been used or irrevocably changed (by mixing constituent parts for example.)
4.3 Consumers are responsible for the return of cancelled goods at their own expense.
4.4 Consumers must notify us in writing to cancel an order, a form is available online for this purpose at Returns and Exhanges form.

5. Delivery

5.1 If the goods supplied by us do not match our description and a change of specification had not been previously agreed the consumer is under no obligation to accept the goods. The consumer must let us know about any such discrepancy as soon as is reasonably practical and we will pay for the return or collection and refund or replace the goods as appropriate.
5.2 If the goods supplied by us become faulty within their warranty period or reasonable lifetime, consumers should first contact us for advice. We aim to only supply high quality goods and where appropriate will expedite repair or replacement on behalf of the consumer.
5.3 We reserve the right to refuse to deliver to an address and in such circumstances will request an alternate address, usually this will be the card holders registered address.

6. Copyright

6.1 Our website(s) and its contents are Copyright © 2002-2015 DAW Brands Limited.
6.2 This material includes, but is not limited to, the design, layout, look, appearance and graphics. It is protected by intellectual property laws including, but not limited to, copyright.
6.3 This website also contains material which is licensed to us. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.
6.4 You may view, use, download and store the material on this website for personal and research use only. Commercial use of the material on this website is not permitted. The re-distribution, re-publication, or otherwise making available of the material on this website to third parties without our prior written consent is prohibited.
7.5 Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence including denial of service attacks, viral and trojan infection and other fraud.

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7. Discount & Loyalty schemes

7.1 Discount and Loyalty schemes may be provided to customers and authorised buying groups. Proof of membership must be provided and not all products qualify for a discount. Excluded items include but are not limited to: shipping, sale , special order , special offer and already discounted items and items purchased via third party websites.
7.2 We reserve the right to discontinue or vary any such scheme without notice or penalty.
7.3 Sharing or publication of discount codes is prohibited unless specifically allowed for the particular scheme.

8. Other

8.1 CURRENCY: we charge in GB Pounds Sterling only. Prices shown in Euros are approximate and should not be relied upon.
8.2 VAT: EU consumers are obliged to pay UK VAT on most items. Non EU consumers will have the VAT removed automatically at the checkout.
8.3 UK ARMED FORCES: UK Forces stationed overseas can obtain VAT free invoicing. The consumer must provide us with an application for exemption from VAT under Article 15.10 of the Sixth VAT Directive or, if not available, a written order/certificate confirming eligibility under that Article PRIOR to dispatch.
8.4 NON UK/EU CUSTOMERS: Customers outside the UK or EU purchase entirely at their own risk and assume all responsibility and liability for import and suitability and claims arising.

9. Force Majure

9.1 We shall not be liable for any failure or delay in performance of our contract, if it is due to an event beyond our reasonable control. Including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.

10. Consumers in Germany. Verbraucher in Deutschland

10.1 Verbraucher in Deutschland (Additional terms for consumers in Germany only:)
Widerrufsbelehrung gemäß Richtline 2011/83/EU über die Rechte der Verbraucher vom 25. Oktober 2011

10.2 Widerrufsrecht
Sie haben das Recht, binnen vierzehn Tagen ohne Angabe von Gründen diesen Vertrag zu widerrufen.
Die Widerrufsfrist beträgt vierzehn Tagen ab dem Tag, an dem Sie oder ein von Ihnen benannter Dritter, der nicht der Beförderer ist, die Waren in Besitz genommen haben bzw. hat.
Um Ihr Widerrufsrecht auszuüben, müssen Sie uns (DAW Brands Ltd t/a Costumechest, Unit 2 Warwick House, Banbury Road, Southam, CV47 2PT, United Kingdom. 44(0)1926 678234 , sales@costumechest.com ) mittels einer eindeutigen Erklärung (z. B. ein mit der Post versandter Brief oder E-Mail) über Ihren Entschluss, diesen Vertrag zu widerrufen, informieren.
Sie können dafür das beigefügte Muster-Widerrufsformular verwenden, das jedoch nicht vorgeschrieben ist.
Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.

10.3 Folgen des Widerrufs
Wenn Sie diesen Vertrag widerrufen, haben wir Ihnen alle Zahlungen, die wir von Ihnen erhalten haben, einschließlich der Lieferkosten (mit Ausnahme der zusätzlichen Kosten, die sich daraus ergeben, dass Sie eine andere Art der Lieferung als die von uns angebotene, günstigste Standardlieferung gewählt haben), unverzüglich und spätestens binnen vierzehn Tagen ab dem Tag zurückzuzahlen, an dem die Mitteilung über Ihren Widerruf dieses Vertrags bei uns eingegangen ist. Für diese Rückzahlung verwenden wir dasselbe Zahlungsmittel, das Sie bei der ursprünglichen Transaktion eingesetzt haben, es sei denn, mit Ihnen wurde ausdrücklich etwas anderes vereinbart; in keinem Fall werden Ihnen wegen dieser Rückzahlung Entgelte berechnet.
Wir können die Rückzahlung verweigern, bis wir die Waren wieder zurückerhalten haben oder bis Sie den Nachweis erbracht haben, dass Sie die Waren zurückgesandt haben, je nachdem, welches der frühere Zeitpunkt ist.
Sie haben die Waren unverzüglich und in jedem Fall spätestens binnen vierzehn Tagen ab dem Tag, an dem Sie uns über den Widerruf dieses Vertrags unterrichten, an uns oder an zurückzusenden oder zu übergeben. Die Frist ist gewahrt, wenn Sie die Waren vor Ablauf der Frist von vierzehn Tagen absenden.
Sie tragen die unmittelbaren Kosten der Rücksendung der Waren.
Sie müssen für einen etwaigen Wertverlust der Waren nur aufkommen, wenn dieser Wertverlust auf einen zur Prüfung der Beschaffenheit, Eigenschaften und Funktionsweise der Waren nicht notwendigen Umgang mit ihnen zurückzuführen ist.

10.4 Muster-Widerrufsformular
(Wenn Sie den Vertrag widerrufen wollen, dann füllen Sie bitte dieses Formular aus und senden Sie es zurück.)

- An DAW Brands Ltd t/a Costumechest, Unit 2 Warwick House, Banbury Road, Southam, CV47 2PT, United Kingdom. ebay@costumechest.com
- Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über den Kauf der folgenden Waren (*)/die Erbringung der folgenden Dienstleistung (*)
- Bestellt am (*)/erhalten am (*)
- Name des/der Verbraucher(s)
- Anschrift des/der Verbraucher(s)
- Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier)
- Datum
(*) Unzutreffendes streichen.

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