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Delivery

Free UK Delivery on all Childrens Fancy Dress

Costumechest Fancy Dress Clothing & Accessories Wholesale & Retail Sales

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Delivery

DISPATCH: We aim to dispatch all orders within one working day*. Typically orders received by our 2pm UK deadline are dispatched same day. Items which are backordered may take longer.
TIMESCALE: Delivery timescale varies and depends on your location and the delivery method chosen.
For urgent orders and during peak periods you are advised to select one of the Expedited options during checkout.
SIGNATURE: A signature is required for most deliveries, please ensure someone will be able to sign for and/or collect your parcel from the local delivery office if you are out when delivery is attempted.
TRACKING: Where the delivery method has tracking available we will let you know your tracking details. The quality of tracking information varies upon destination and delivery method.
VAT: VAT on delivery charges is proportional to the value of items in your basket to which VAT applies. Some customers may qualify for VAT free dispatch subject to receipt of appropriate documentation PRIOR to order dispatch. See Tax Free Shopping for details.
PRICES: Delivery prices at the checkout are based on our estimated packed weight / volumetric weight of your order in total in increments of 2kg. If it costs significantly less to dispatch your parcel than indicated we will refund the difference. Very large or bulky items may cost more than indicated and we will contact you for your authorisation to proceed should this be the case.
PROHIBITED ITEMS: Some international destinations may have restrictions importing on batteries, liquids and certain embargoed goods. Please do not order items which you cannot legally receive at your destination, we cannot be held responsible for any loss or consequences.
RETURNS: In all cases customers remain responsible for the cost of returning goods to us unless agreed otherwise in advance.

United Kingdom

We offer the following delivery options to UK customers:

FREE DELIVERY: Our standard free delivery service to all parts of the UK is included ( terms apply.)
Typical delivery time is 3-4 days for in-stock items.
Free delivery shall not apply if incorrect address details are supplied, the carrier returns the parcel to us because of a bad address, refusal to accept delivery or failure to collect promptly.
We reserve the right to charge delivery for product exchanges even if the original order qualified for free delivery.
If free delivery does not apply, a minimum of £4.00 delivery charge will be made.
EXPEDITED DELIVERY: £8.00 + vat per 2Kg¹ ³ - This service provides faster delivery, usually next working day* for in stock items ordered before the deadline to UK mainland addresses. Expedited delivery charges are non-refundable.
CLICK AND COLLECT: When your item(s) are ready for collection we will email you. You can either collect in person or arrange your own delivery company to collect at your own risk. A form of ID with a signature will be required.

EU member states

We offer the following delivery options to EU member country customers.

Delivery time is not guaranteed but is typically 3-5 days for expedited and 7-10 days for airmail.

AIRMAIL DELIVERY: £10.00 + vat per 2Kg¹ - This uses the standard postal services Airmail option for best value.
EXPEDITED DELIVERY: £25.00 + vat per 2Kg¹ ³ - This uses a courier option for quickest delivery. Expedited delivery charges are non-refundable.

Rest of the World

See Royal Mail International Zones for details of which countries are in each zone.

All dispatches to these destinations are via Incoterm DDU ² . This means that delivery to you may be subject to local import duties, taxation, customs delays and charges for which we are not responsible. Customers are advised to check with their local authorities before ordering.

Delivery time can vary enormously from a few days to several weeks depending on location, we regret we cannot guarantee delivery times to worldwide destinations but in all cases expedited delivery will minimise this.

Delivery charges are non-refundable.

EUROPE Non-EU
AIRMAIL DELIVERY: £10.00 per 2Kg¹ - This uses the standard postal services Airmail option for best value.
EXPEDITED DELIVERY: £35.00 per 2Kg¹ ³ - This uses a courier option for quickest delivery.
WORLD ZONE 1
AIRMAIL DELIVERY: £20.00 per 2Kg¹ - This uses the standard postal services Airmail option for best value.
EXPEDITED DELIVERY: £45.00 per 2Kg¹ ³ - This uses a courier option for quickest delivery.
WORLD ZONE 2
AIRMAIL DELIVERY: £25.00 per 2Kg¹ - This uses the standard postal services Airmail option for best value.
EXPEDITED DELIVERY: £55.00 per 2Kg¹ ³ - This uses a courier option for quickest delivery.

Royal Mail Service Status

Where we are:

Where you are:

¹ or part thereof.
² see wikipedia for DDU definition
³ Price applies only to mainland destinations for standard size parcels. Bulky items and/or shipping to offshore islands, colonies and some remote destinations may cost more, we will email you to advise if necessary.
* Working days are Monday to Friday excluding bank holidays. Orders received after the deadline will be dispatched the next working day.

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